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+447590543806

Terms & Conditions

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Please read our Terms and Conditions carefully before placing any orders on the website. By placing an order, you agree and accept these Terms and Conditions.

 

Our Product

Due to the individual handmade quality of our products there may be discrepancies with size, shape and finish. These are non-refundable and non-exchangable product.

 

Payment

We accept payment online using MasterCard, VISA, Maestro, Amex and PayPal.

Payment for your order is taken at the time your order is placed. The currency used in British Pounds (GBP). VAT is included in all our prices.

You are required to provide payment details that are valid and correct and you confirm that you are the person referred to in the billing information provided.

 

Delivery

We only delivery to the UK. We will dispatch approved orders as quickly as possible and delivery will be within 2-3 weeks of the order being placed.

If we are unable to dispatch all or part of an order due to stock or other reasons, we will inform you as quickly as possible. In this case, you will be able to cancel the order and a refund for the full order amount, including shipping will be provided to you.

For international delivery rates please email info@bbrobinson.com for a quote.

 

Product Availability

Please note that all orders are subject to availability and stock is not reserved until your order has been confirmed. Items placed in your basket are not reserved and may be purchased by other customers.

 

Pricing

All prices are displayed in British pounds (£/GBP). All prices exclude shipping fees which will be added in checkout.

 

Returns Policy

Please note that personalised items cannot be changed or returned.

For returns of non personalised items please email info@bbrobinson.com to claim a returns and request a returns address label and state the reason for the return.

 

Faulty Items

If you receive a faulty item please contact us so we can arrange for the items to be returned.